Cant download sound packs

How do i download sound packs ive already purchased? I tap the sound i want to download and a pop up with the sound is displayed then i tap on the box that says [get] and the popup window refreshes and the box that said [get] changes to [buy], so i tap it and a small notification at the bottom of the screen says ive already purchased the item. I know i purchased it i just dow know how to download it theres no box anywhere that says [download]

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This is an account related issue, please write us at support@ntrack.com

Thanks.

Flavio.

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